Refund Policy and Procedure

REFUND POLICY

1. The Refund Policy covers the refund of the Course Fee, Repeat Fee, Application Fee and Miscellaneous Fee collected from the students.

2. The maximum processing time from student’s refund request to the issuance of the qualified refund amount shall not exceed more than 7 working days.

3. Cooling off period shall refer to the period of 10 calendar days commencing from and including the date of the Student Contract.

4. TMC ensures that the computation of the refund amount is clearly explained and communicated to students.

5. As the Student Contract can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with TMC with regards to the refund terms and conditions.

TERMINATION AND REFUND POLICY

1. The PEI will notify the student in writing within 3 working days after becoming aware of any of the following “Refund Event” (Annex A):

• It cannot commence the provision of the course on the course commencement date;

• It cannot complete the provision of the course by the course completion date;

• The course will be terminated before the course completion date;

• The student does not meet the course entry or matriculation requirements as stated in Schedule A of the Student Contract; or

• The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the student’s application for the Student Pass.

2. Where any of the Refund Events in Clause 3.1(a) to (c) in the Student Contract has occurred:

• The PEI shall use reasonable efforts to make alternative study arrangements for the student and shall propose such alternative study arrangements in writing to the contracting party, within  10 working days of informing the contracting party of the Refund Event.

• If the contracting party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and the current Student Contract shall automatically terminate on the date that such new written Student Contract comes into effect.

• If the PEI does not propose alternative study arrangements to the contracting party within the time stipulated in Clause 3.2(a) in the Student Contract, or the student does not accept such alternative study arrangements, the contracting party may forthwith terminate this Student Contract by way of a written notice to the PEI.

3. Where any of the Refund Events in Clauses 3.1(d) to (e) in the Student Contract has occurred, the PEI shall forthwith terminate this Student Contract by way of a written notice to the contracting party.

4. If the Student Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) in the Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the contracting party within 7 working days of the termination.

5. If the Student Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) in the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the contracting party within 7 working days of the termination.

6. If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) in the Student Contract, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the contracting party within 7 working days of the termination.

7. If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) in the Student Contract, the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the contracting party within 7 working days of the termination.

   
   

   REFUND FOR WITHDRAWAL DURING COOLING-OFF PERIOD

   1. Notwithstanding anything herein contained, the contracting party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Student Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within 7 working days of the receipt of the written notice.

   
   

   REFUND FOR WITHDRAWAL OUTSIDE COOLING-OFF PERIOD 

   1. Without prejudice to Clauses 3.1 to 3.8 in the Student Contract, the contracting party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within 7 working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D of the Student Contract.

   
   

   As the refund table can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with the Academy with regards to the % of refunds as stated in the refund table (Schedule D of the Student Contract).

   
   

   The Academy reserves the right to cancel a course if the student number does not meet the minimum number required by the Academy, in which case the refund policy will apply. The Academy will inform students of the cancellation of course not less than 3 working days before the course commencement. In such a case, the application fee will also be refunded within 7 working days after the announcement of course cancellation.

   
   

   The following are non-refundable fees:

   Application Fee

   
   

   • Schedule D Refund Table for Student Contract signed before 1 July 2024:

# refers to calendar day

• Schedule D Refund Table for Student Contract signed on/after 1 July 2024:

CONDITIONS OF REFUNDS

In addition, all above refund policies are subject to the following conditions:

• There will be a Refund Processing Fee of 10% of the refunded amount (with a minimum charge of S$10 and maximum cap of S$200) for excess fee received; for avoidance of doubt, this fee is not applicable to refund for all course withdrawals. Any bank charges will be borne by students.

• In the case of assessment appeal fee, the appeal fee shall be refunded to the student without the refund processing fee if the appeal is successful. No refund is required if the appeal is not successful.