TMC Academy values feedback from students and stakeholders, hence introduced a feedback, complaint and dispute resolution process to ensure that all feedback or complaints can be attended to and resolved effectively in an amicable manner.
Feedback can be submitted to:
or via the Feedback Form
For any dispute, the student is encouraged to approach the school directly to resolve the complaint at the earliest opportunity. TMC Academy will investigate and act-on to resolve the areas of concern within 21 working-days, depending on the complexity of the case. If TMC Academy is unable to solve the complaint amicably, student may approach the Committee for Private Education (CPE). CPE will investigate into issues that may have contravened the Private Education (PE) Act and/or Regulations and take action where appropriate.
For issues that do not contravene the PE Act and/or Regulations, student may seek redress via CPE-Mediation Arbitration Scheme, Small Claims Tribunal or student’s own legal counsel. Student may refer to the CPE website (click here) for more information.