Innovations in Hospitality & Tourism Public Talk

Nicola (Nick) Naumov from University of Northampton

Mr. Naumov from University of Northampton

Last night, Mr Nick Naumov, Lecturer in Hospitality & Tourism Management at University of Northampton (UK), conducted a public lecture at TMC Academy. He raised the question of whether robots can truly replace the human touch in this people-focused business and went on to explain the reason why robots are essential for the growth of the industry in terms of improving visitor experiences and guest services.


It is definitely food for thought for our participants, regardless from a service provider or consumer point of view. The talk was especially insightful for our hospitality and tourism students who are set to pursue a career in the industry.

Nick with TMC Staff and University Partner Representatives

A group photo before the Public Talk (students already filling the room!)

Students in the Public Talk Hall

It is almost 7pm, but that doesn’t deter the students from attending the Public Talk.

Nick introducing himself to the students

TMC offers a variety of Public Talks and Workshops, enriching the students with industry-relevant and up-to-date knowledge!

TMC Academy organises academic and career talks that are open to both students and public, as we believe in sharing the good knowledge. Never want to miss a talk? Stay subscribed to our latest events and promotions here.