Public Talk – Innovations in Tourism and Hospitality Registration
Can Bots Take Over The Service Industry?
With the emergence of new technologies and integration of artificial intelligence (AI), is there an overdependence on technologies and loss of personal touch? In this talk, we:
- Explore the impacts of robots, AI and service automation within the tourism and hospitality industry.
- Analyse the implementation of technologies from the perspective of guest services, innovation and visitor experiences.
Mr. Nick Naumov is a Lecturer in Hospitality & Tourism Management at University of Northampton (UK) and visiting lecture at ESH Paris Hotelschool. He has undergraduate and postgraduate degrees in tourism and hospitality management and he is currently completing his PhD at King’s College, London.