TMC Academy values feedback from her students and stakeholders. As a result, TMC Academy has instituted a feedback, complaint and dispute resolution process to ensure that all feedback or complaints can be attended to and resolved effectively in an amicably manner.
Feedback can be given to:
or through the following modes:
– TMC Counters
– Feedback Boxes in the campus
For any dispute, the student is encouraged to approach the school directly to resolve the complaint at the earliest opportunity. TMC Academy will investigate and act-on to resolve the areas of concern within 21 working-days, depending on the complexity of the case. If TMC Academy is unable to solve the complaint amicably, TMC Academy will refer the matter concerned and affected person(s) to the CPE Student Services Centre (SSC).
At the Student Service Centre, CPE officers will review the complaint and refer the student to the CPE Mediation-Arbitration Scheme. The two appointed arbitration centres are: Singapore Mediation Centre and Singapore Institute of Arbitrators, Please refer to CPE Mediation-Arbitration Scheme for more information and dispute procedures.