Grievance and Dispute Resolution Process
 

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Grievance and Dispute Resolution Process

TMC Academy values feedback from her students and stakeholders. As a result, TMC Academy has instituted a feedback, complaint & dispute resolution process to ensure that all feedback or complaints can be attended to and resolved effectively in an amicably manner.

Feedback can be given to:

Quality Assurance Department

Attn : Attn: Ivory Tan/ Shasirekha d/o Shasitaran
Tel No
+65 66712704/ +65 66712702
Email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

TMC will investigate and act-on to resolve the areas of concern either immediately or within 21 working-days, depending on the complexity of the case.  If TMC is unable to solve the complaint amicably, TMC will refer the matter concerned and affected person(s) to the CPE Student Services Centre (SSC), website:  www.cpe.gov.sg.

 

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