TMC Academy

Vision

The leading academy that develops successful and high performance graduates.

Mission

We commit to delivering high quality courses with industry relevant skills and knowledge in a nurturing environment.

Core Values

Our mission is supported by four core values outlined in PACE which illustrates our internal beliefs of:

Professionalism
– we uphold the highest standards of ethics, accountability and transparency

Affinity
– we value relationships and see ourselves as a family that constantly supports and stands by one another

Continuous improvement
– we are uncompromising in our pursuit for excellence and strive to re-invent ourselves to stay relevant

Empowerment
– we are ambassadors of our brand and each and everyone of us is responsible for creating an enriching and inspiring TMC experience

Culture

The above values are further translated into behavior, which form the organisational culture:

Professionalism

I will:

1. portray my professionalism through appropriate speech and attire
2. portray my operational discipline through quality of work, service and punctuality
3. take pride in providing accurate, on time information and services
4. offer equally good service to all internal and external customers
5. be proactive in acquiring the necessary attitude, knowledge and skills to carry out tasks effectively

I will not:

1. let personal emotions/feelings interfere with my work
2. say ‘I do not know’ without providing a good alternative to find the solution

Affinity

I will:

1. have a ‘win-win’ mindset towards all stakeholders
2. respect diversity and work with others in harmony
3. work with others as a team to achieve common goals
4. support my colleagues with customers’ interest in mind
5. proactively provide information and feedback to my colleagues to ensure in turn they are able to respond in good time.

I will not:

1. draw lines between different functions
2. reject constructive feedback and criticise fellow colleagues

Continuous improvement

I will:

1. think out of the box and seek opportunities for growth
2. be open to new ideas and view training as part of continuous learning and sharing
3. learn from past failures and mistakes and view problems as opportunities.
4. move out of my comfort zone to take on new challenges.
5. look for new ways of doing things even when the current ways seem to be working fine

1. procrastinate tasks assigned to me
2. be defensive when colleagues provide feedback

Empowerment

I will:

1. take charge of the assigned tasks with full authority and responsibility
2. adopt new approaches to address stakeholders’ concerns and meet their needs
3. take initiative in my work
4. whistle blow when appropriate
5. acknowledge complaints raised by customers and take ownership to resolve them quickly.

I will not:

1. disadvantage anyone who makes a mistake but acknowledge for improvement
2. unnecessarily refer to my superiors for decisions